tkbaz Terms and Conditions

tkbaz is an online betting and casino platform that provides various entertainment gaming services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between tkbaz and the person using our platform ("you" or "user").

These terms apply to the tkbaz website, mobile site, and all related digital services. In addition to these terms, our Privacy Policy and Responsible Gaming Guidelines also apply.

We reserve the right to update these terms at any time. Updated terms take effect from the moment they are published on the website. Continued use of the platform means you have accepted the updated terms.

To open an account and use tkbaz services, you must meet all of the following requirements:

• You must be 21 years of age or older. This platform is for people aged 21 and above only.
• You must be a legal resident of Bangladesh.
• You must hold a valid national identity card or passport.
• You must have an active mobile number and email address.
• You must not be employed in a profession where online betting is prohibited.

We may request the necessary documents for age verification at any time. We reserve the right to suspend withdrawals until verification is complete.

3.1 Single Account Policy

Each individual may operate only one account. Operating multiple accounts under the same person's name, on the same device, or from the same IP address is strictly prohibited. Violating this policy will result in permanent closure of all associated accounts, and any funds held may be forfeited.

3.2 Providing Accurate Information

You must provide accurate and complete information at the time of registration. Providing false information may result in account cancellation and, where applicable, legal action. If your information changes, you must notify our support team immediately.

3.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing any third party to use your account is prohibited. If you suspect a security breach on your account, contact us immediately via live chat or email.

4.1 Deposit Policy

Funds can be deposited to tkbaz via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳500. Deposited funds must come from a verified payment method registered in your own name. Deposits made through third parties are not accepted.

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawals must be made using the same method used for the deposit. If a bonus is active, wagering requirements must be met before withdrawing.

4.3 Verification Process

Identity verification (KYC) may be required before the first withdrawal or before large withdrawals. This may require submitting a copy of your national identity card or passport and proof of your payment method.

4.4 Anti-Money Laundering

tkbaz is fully committed to preventing money laundering. If a suspicious transaction is identified, the account may be temporarily suspended for investigation, and the relevant authorities will be notified if necessary.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳500 is required to receive the welcome bonus. The wagering requirement for this bonus is 10 times (deposit amount plus bonus amount).

5.2 Bonus Usage Terms

• Bonuses can only be used to play games on tkbaz.
• Transferring or selling bonuses to third parties is prohibited.
• Bonus funds cannot be withdrawn before the wagering requirements are met.
• Only one bonus can be active at a time.
• Bonuses have a specific claim period; unused bonuses will be cancelled after the period expires.
• If bonus fraud or misuse is proven, the bonus and any associated winnings will be forfeited.

5.3 VIP and Cashback Program

Regular players can participate in our VIP program. There are four tiers:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.6% cashback per week.
• Gold: Up to 0.9% cashback per week.
• Platinum: Up to 1.2% cashback per week.

Advancement to a VIP tier depends on the player's overall activity and loyalty.

6.1 Rules for Placing Bets

Before placing a bet, make sure your account has sufficient balance. A confirmed bet generally cannot be cancelled, though exceptions may apply in certain live betting situations.

6.2 Cricket Betting

Bets can be placed on BPL, IPL, T20 World Cup, ICC tournaments, and other international cricket events. If a match is abandoned or postponed, bets will be settled based on the circumstances.

6.3 Slots and Casino Games

Participants in slots and live casino games must follow the applicable game rules. Each game has its own minimum and maximum bet limits.

6.4 Technical Issues

If a game is interrupted due to a technical fault, tkbaz will investigate the situation and settle it on the basis of maximum fairness. In such cases, tkbaz's decision will be considered final.

Any of the following activities are strictly prohibited and may result in account closure and forfeiture of deposited funds:

• Operating multiple accounts under the same person's name.
• Registering using a false identity or the identity of a third party.
• Misusing bonuses or exploiting system vulnerabilities.
• Participating in collusive betting or match fixing.
• Playing using automated software or bots.
• Attempting unauthorised access to the platform's systems.
• Using funds obtained from illegal sources.
• Attempting to harass or harm other users.

8.1 Closure at the User's Request

You may request account closure at any time via our live chat or email. Before closure, all active bets must be settled and any remaining balance must be withdrawn.

8.2 Closure at tkbaz's Initiative

We reserve the right to close or suspend an account for any of the following reasons:

• Violation of the terms and conditions.
• Fraudulent or deceptive activity.
• Failure to verify age or identity.
• The account remaining inactive for an extended period.
• Legal or regulatory reasons.

8.3 Self-Exclusion

If you wish to exclude yourself from the platform due to a gambling problem, please visit our Responsible Gaming page. Once self-exclusion is active, it will not be reversed before the designated period has ended.

tkbaz places the highest importance on protecting your personal information. We use SSL encryption technology to keep all your transactions and personal data secure. For detailed information on how we collect, use, and protect your data, please read our Privacy Policy.

We never sell your personal information to third parties. However, we may disclose certain information when required by law, for fraud investigations, or for regulatory purposes.

tkbaz gives the highest priority to responsible gaming. We believe gaming should be a form of entertainment — not a cause of financial problems.

• Only bet an amount you can afford to lose.
• Make use of the daily deposit and betting limit features.
• Gaming is never a way to pay off debt.
• Do not bet when emotional or under the influence of alcohol.
• If you feel you have a gambling problem, notify our support team immediately.

Visit our Responsible Gaming page for all responsible gaming tools and support. This platform is for people aged 21 and above only.

For any dispute or complaint, please follow the process below:

1. Step 1: Contact our support team via 24/7 live chat.
2. Step 2: If the issue is not resolved via live chat, send a detailed complaint to [email protected].
3. Step 3: We will provide a formal response within 7 business days of the complaint being received by email.

All system logs, game records, and transaction history from tkbaz will be considered as evidence in dispute resolution. tkbaz's final decision will be binding in all disputes.

tkbaz is not liable for:

• Losses caused by internet disconnection or technical issues.
• Interruptions caused by server issues from third-party game providers.
• Losses resulting from unauthorized third-party access to your account (if caused by your own negligence).
• Unforeseen circumstances (force majeure) — natural disasters, political unrest, etc.
• Service changes or discontinuation due to changes in government laws or regulations.

Under no circumstances shall tkbaz's total liability exceed the amount you have deposited during the period of the relevant dispute.

tkbaz reserves the right to amend, modify, or update these terms and conditions at any time. For significant changes, we will endeavour to send a notification to your registered email.

Updated terms and conditions will take effect from the date they are published on the website. If you continue to use the platform after any changes, it will be assumed that you have accepted the updated terms. We therefore recommend visiting this page regularly.

If you have any questions or comments about these terms and conditions, please get in touch with us:

• 24/7 Live Chat — Support in Bengali
• Email: [email protected]

Our support team is available around the clock to assist you. For more information, you can also visit our FAQ page and About Us page.